Privacy Policy

Privacy Promise

At Kaneya we are committed to protecting and respecting the privacy or all our customers and visitors.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Kaneya complies fully with all applicable Data Protection and consumer legislation, and we'll treat all your personal information as fully confidential.

The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details, no payment information is stored.

In order to serve you most efficiently, reputable third-party banking (including Shopify) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.

Should you have any queries relating to our Privacy Policy, please contact us at sales@kaneya.co.uk.

Customer contact promise

Aventual Ltd includes Kaneya. We'd love you to be among the first to receive exciting offers and news about our products and services. We do this in various ways including email, post, SMS and phone, but only if you would like us to. Don't forget to visit us online, in-store and via social media for other special offers.

Your privacy is very important to us which is why we make sure you're always in control of what we do with your personal information.

This is our simple customer contact promise:

  • We'll never pass your personal details to anyone outside of Kaneya for them to use for their own marketing purposes
  • We'll only ever use your details to help you make the most of what we have to offer. That means things like:
    • Tips and guidance to help you get the best out of your products
    • News to help you make informed choices in the things you buy
    • Details of new products and services
    • Special offers
    • Or simply, to get your feedback
  • We will make sure our contact with you is relevant based on the information you give us.
  • You can opt out at any time. All you need to do is change your Promotional Preferences. But remember, if you do ‘opt out' of receiving this information you could miss out on offers and news.
  • We'll always comply with the Data Protection Act 1998 and all other relevant legislation.
Our cookies policy

To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Cookies are tiny text files stored on your computer when you visit certain web pages. At johnlewis.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on johnlewis.com, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

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