Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered. Before you can place an order you will need to log in. If you need to send gifts to different addresses from your own, please complete a separate order for each different delivery address.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. We will do all we can to resolve issues arising from such events.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
We will only accept credit or debit cards in the name of the customer. Please make sure that there is enough credit on your card to cover the cost of the order, including any delivery costs.
The Company reserves the right to cancel or suspend a customer’s involvement in a sale from this website if this person, in our reasonable opinion, acts against these Terms and Conditions, including non-payment of pre-ordered products, the countermanding of card authorisations after dispatch of product and fraudulent us of our website and/or sales.
The Company also reserves the right to refuse any orders from any individuals or organizations where it is the Company’s reasonable opinion that the fulfilment of any such order would be detrimental to the Company’s commercial, financial or ethical interests. Any payment process connected to such a refused order will be refunded.
By conduct of visiting any of the Company’s official retail sales outlets and also by any order placement, the Customer is acknowledging the existence of and their adherence to the above terms.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation. We will need to have verified that it still remains in a saleable condition. It is recommended that ALL returns are sent to the Company by Recorded Delivery. No refunds will be released without the return of product.
If the products that you receive are damaged, faulty or incorrect, you must return them to the Company within 14 days of receiving them. In these cases, you will be offered an exchange where possible, replacement with the correct product or a full refund after the receipt of the returned products. In these, three instances, the Company will refund the Customer for the postage and costs of return.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
1.26 We pay a lot of care and attention over the contents of this website. Unfortunately, mistakes sometimes and occasionally do occur. We therefore cannot guarantee that all the information on our website is completely free of errors.
1.27 We try our hardest to replicate the colours of the products we offer on this website. However because different computers can display colours differently, the colours you see on screen might differ from the actual colours and decorations due to the allowed creativity of our production.
1.28 Please note that prices and promotions held in our high street may not apply to this website unless otherwise stated and vice versa.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales
Wholesale Terms and Conditions
1: Retention of Title
a: All goods shall be at the customer's risk from delivery;
b: In spite of delivery being made, property in the goods shall not pass from Aventual Ltd until:
b(i): The customer shall have paid the price plus VAT in full; and
b(ii): No other sums whatever shall be due from the customer to Aventual Ltd;
c: Until property in the Goods passes to the Customer in accordance with clause (b) the Customer shall hold the Goods and each of them in a fiduciary basis as a bailee for Aventual Ltd. The Customer shall store the goods (at no cost to Aventual Ltd) separately from all other goods in its possession and marked in such a way that they are clearly identified as Aventual Ltd property;
d: Until such a time as the property in the goods passes from Aventual Ltd the customer shall upon request deliver such goods as have not ceased to be in existence or resold to Aventual Ltd. If the customer fails to do so Kaneya (of Aventual Ltd)May enter upon any premises owned or controlled by the customer where the goods are situated and repossess the goods.
e: The customer shall insure and keep insured the goods to the full price against "all risks" to the reasonable satisfaction of Kaneya (of Aventual Ltd)until the date that property in the goods passes from Aventual Ltd and shall whenever requested by Aventual Ltd produced a copy of the policy of insurance. Whitout prejudice to the other rights of Aventual Ltd , if the Customer fails to do so all sums whatever owing by the Customer to Aventual Ltd shall forthwith become due and payable;
2: Unless otherwise agreed in writing the Customer shall make full payment for the goods whitin 30 days of invoice date;
3: If payment is not made by the due date, Aventual Ltd may, without prejudice to its own rights charge interest at a monthly rate of 2.5% on any outstanding balances until payment is made in full;
4: Any costs in recovering the ordue accounts will be charged at cost;
5: All goods are to be inspected by the customer on receipt and claims of shortages/ damages must be made in writing within five working days;
6: Aventual Ltd shall have no liability to the customer in respect of shortages/ damages unless the customer gives the said notice;
7: Any claim by the Customer which is based on any failure of the Goods to correspond with the Specification shall (whether or not delivery is refused by the Customer) be notified to the Seller within 5 working days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure and in any event within 30 days of delivery;
8: Aventual Ltd reserves the right to modify specifications, designs, materials and finishes of goods at any timewithout prior notice;
9: Carriage Costs - UK Mailand:
Carriage free on orders over £200 Net - £10 delivery will be charged for orders below this value. Scottish Highlands/ Scotish Islands/ Isle of Man order will incur a standard £20 delivery charge. All other International Orders carriage shall be charged at cost;
10: Minimum first order for new customers - £150 net, UK standard delivery charge areas only, other areas £250 net. All first orders are to be paid pro-forma.