Contact Us

In line with the current situation, we’re doing our best to support the high volume of emails we’ve got coming our way. We hope you understand during these unprecedented times, you may experience some delays in your delivery reaching you, and delayed responses from our Customer Service Team. We want to be as honest as possible; we’re currently taking around 5 days to respond to emails.

To help us get back to you (and other customers) as soon as possible, please only send one email about your order if you need to. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. As priority, we’re working to increase our support network, and train other teams to be able to respond to customer queries.

Since COVID-19 we’ve experienced a high volume of orders from people who may have previously shopped in now temporarily closed store. Coupled with the extra safety precautions we’ve put in place to protect delivery partners and customers, your order may take longer to arrive. Please allow a delay of up to 14 days for your order to arrive. We know it’s an ask, and your order may well arrive within normal Standard Delivery timeframes, but we are doing everything we can to get your order to you within our usual service levels. We appreciate your patience and we’ll keep you updated of any changes.

Got a question or need some product advice? Drop us a line.

Email us, we’ll aim to reply within 48 hours.
Fill in the handy contact form at the bottom of this page, and we'll get back to you.

Call us, we’re good listeners.
Customer Care Team: +44 (0) 208 460 9342

Opening Hours & Working Days
Hours: 9:00 - 17:30 (Mon-Fri)

Please note our customer care team will not be working on the following dates:

Friday 10th April 2020 (Good Friday)
Monday 13th April 2020 (Easter Monday)
Friday 8th May 2020 (Early May Bank Holiday)
Monday 25th May 2020 (Spring Bank Holiday)
Monday 31st August 2020 (Summer Bank Holiday)
Friday 25th December (Christmas Day)
Monday 28th December (Boxing Day substitute)

Want to work with us?

For Store information contact:
For Press enquiries:

Fancy a career at Kaneya? Get in touch at or fill in the opportunities form and we'll get to talking.


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