Goods in stock are shipped immediately otherwise orders are shipped within 5 working days of cleared payment. Items may be returned and money refunded or the item will be replaced if damages that are obviously from production or packaging occur. The company does not take responsibility for damages caused by improper use or by shipping. At all times, feel free to contact us through any of our contact points for assistance or advice. We are a multilingual company and strive to keep the highest quality both of goods and service.